FAQ

Frequently Asked Questions

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

  • What COVID-19 health security measures have been taken at the Petit Palace Plaza del Carmen?

    At the Petit Palace Plaza del Carmen we have adopted numerous measures to take care of you and take care of ourselves, such as hotel health insurance, online pre-check-in, social distance markers, disinfection of suitcases, partitions, temperature taking for customers, security amenities kit, key disinfection, hydrogel dispensers, mandatory use of masks by clients and staff, more intensive room cleaning, breakfast with room service, PPE available, capacity control, uniform cleaning at 60ºC ...

  • Is the Petit Palace Plaza del Carmen a pet friendly hotel that allows the accommodation of pets?

    Yes, the Petit Palace Plaza del Carmen is a pet friendly hotel in Madrid that allows pets. We offer a bed, bowl and food for your pet.

  • Can I stay at the Petit Palace Plaza del Carmen once I have checked out?

    Yes, the Petit Palace Plaza del Carmen allows a free flexible departure time on Sundays and Mondays until 3:00 p.m. upon availability. Confirm conditions with reception.

  • What interesting places are close to the Petit Palace Plaza del Carmen?

    Just a couple of blocks from Puerta del Sol 🎯 is Petit Palace Plaza del Carmen which is the perfect choice for those who want to enjoy Madrid as if it were a small town because it is easy to walk everywhere from Plaza del Carmen 🚶‍♀‍.

    The theatres of Callao, the shops of Gran Vía, Plaza Mayor, the San Miguel Market, Madrid de los Austrias, Plaza de Oriente, Plaza de España, Fuencarral, Chueca & Malasaña, the Las Letras neighbourhood... many of the most interesting areas of Madrid are just steps from Plaza del Carmen 👟.

  • Does the internet Wi-Fi connection have any cost at the Petit Palace Plaza del Carmen ?

    Clients' internet connection is free at the Petit Palace Plaza del Carmen. In addition, our hotel in Madrid offers a MIFI service, internet with free data throughout the city.

  • Can I stay at the Petit Palace Plaza del Carmen once I have checked out?

    Yes, the Petit Palace Plaza del Carmen allows a free flexible departure time on Sundays and Mondays until 3:00 p.m. upon availability. Confirm conditions with reception.

  • Is the Petit Palace Plaza del Carmen adapted to accommodate guests with accessibility needs?

    Yes, the Petit Palace Plaza del Carmen hotel is a hotel adapted for people with disabilities. Check with the hotel reception for adapted services and facilities such as rooms for people with reduced mobility.

  • What kind family travelers services does the Petit Palace Plaza del Carmen offer?

    The Petit Palace Plaza del Carmen is a Chueca hotel ideal for families with children. We have family rooms for up to 4 people, free breakfast for children booking on the official website, gifts for children, comfortable bed bunks...